Returns & Exchanges

At ELEGOO, we stand by the quality of our 3D printers and electronics, offering a 30-day return window for products in original condition. If you are not satisfied with your purchase, we provide a streamlined process to ensure your technical needs are met.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a detailed reason for the return.

• 2.
  Technical Evaluation

  For hardware issues, provide photos or videos of the component; our engineers will review the footage to determine if a repair, replacement, or return is required.

• 3.
  Secure Packaging

  Once approved, pack the item in its original packaging including all accessories, resins, and tools to prevent damage during transit.

• 4.
  Refund Processing

  After our warehouse inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.