Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the typical shipping time for 3D printers and resins?
Orders are typically processed within 1-2 business days. Shipping times vary by region, but most domestic orders arrive within 3-7 business days via our local warehouses.
Do ELEGOO products come with a warranty?
Yes, we provide a 1-year limited warranty on the entire printer and a 6-month limited warranty for consumable parts such as LCD screens, FEP films, and nozzles.
What is your return policy for unopened items?
We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Where can I find the latest firmware and slicing software for my printer?
All firmware updates, manual PDFs, and recommended slicing software profiles can be downloaded directly from the 'Support' section on our official website.
Does ELEGOO ship internationally?
Yes, we ship to many countries worldwide. We utilize local warehouses in the US, EU, UK, and AU to ensure faster delivery and minimize customs fees for our customers.